At QuickWin Casino, we take the privacy of our players seriously. This Privacy Policy explains how we collect, use, store, share, and protect personal information belonging to individuals who access our platform at https://quickwin-casino-canada.com/, create an account, or use any of our services. It applies to all residents of Canada, including those in British Columbia, Alberta, Quebec, Ontario, and every other province and territory.
We operate under casino licence number 8048/JAZ. Our registered correspondence address is 850 West Georgia Street, Suite 1200, Vancouver, BC, V6C 3K4, Canada.
By registering an account or continuing to use our website, you confirm that you have read and understood this policy. If you do not agree with any part of it, please do not use our services.
1. Our Commitment Under Canadian Law
QuickWin Casino is committed to full compliance with Canada’s federal and provincial privacy legislation. This includes:
The Personal Information Protection and Electronic Documents Act (PIPEDA) – the primary federal statute that governs how private-sector organisations collect, use, and disclose personal information in the course of commercial activity across Canada.
Quebec’s Law 25 (Act respecting the protection of personal information in the private sector, as amended by Bill 64) – which imposes additional obligations on organisations handling the personal data of Quebec residents, including enhanced transparency, data minimisation, and the right to data portability.
The Personal Information Protection Act (PIPA) – applicable to residents of British Columbia and Alberta, which mirrors PIPEDA in many respects but carries province-specific requirements.
Canada’s Anti-Spam Legislation (CASL) – which governs the sending of commercial electronic messages and the installation of computer programs.
FINTRAC requirements – as an operator processing financial transactions, QuickWin Casino complies with Canada’s anti-money laundering (AML) and counter-terrorist financing (CTF) obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act, which includes mandatory identity verification and record-keeping practices.
Our ten privacy principles, derived from PIPEDA’s Schedule 1 and the Canadian Standards Association Model Code for the Protection of Personal Information, guide everything we do with your data: accountability, identifying purpose, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance.
2. What Personal Information We Collect
We only collect information that is reasonably necessary to deliver our services, meet our legal obligations, and keep our platform safe.
Information you give us directly:
When you create an account, we collect your full legal name, date of birth, home address, email address, phone number, and the username and password you choose. During the identity verification process required by our licence and by FINTRAC regulations, we may ask you to provide a copy of a government-issued photo ID (such as a driver’s licence or passport), proof of address (such as a utility bill or bank statement dated within the last three months), and in some cases, source-of-funds documentation.
When you make deposits or request withdrawals through our supported payment methods – including Visa, MasterCard, Apple Pay, Google Pay, Bitcoin, USDT, and Ethereum – we collect transaction details such as payment method identifiers, transaction amounts, dates, and references. We do not store full card numbers or private cryptographic keys on our servers.
If you contact our support team at support@quickwin-casino-canada.com or reach us by phone at +1 (604) 555-9217, we keep records of that correspondence, including the content of your messages, to assist with resolving your enquiry and for training purposes.
If you choose to participate in surveys, promotions, or competitions, we collect the responses and details you voluntarily provide.
Information collected automatically:
When you visit our website or use our mobile application, we automatically receive technical information about your device and browsing session. This includes your IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, time spent on each page, and clickstream data. We collect this through first-party cookies, web beacons, and similar tracking technologies. You can manage your cookie preferences at any time through our Cookie Policy settings or your browser controls.
We also record your gameplay history, including the games you play, your wagering amounts, win and loss records, session durations, and the bonuses or promotions you redeem. This data is essential for operating a fair and licensed gaming environment and for meeting our regulatory reporting requirements.
Sensitive information:
We may, in limited circumstances, collect information that qualifies as sensitive under applicable law, such as financial account details for KYC and AML compliance purposes. We handle all such information with a heightened standard of care. We do not request or retain health information unless you voluntarily provide it in the context of a responsible gambling self-exclusion or limit-setting request, in which case it is treated with strict confidentiality.
3. Why We Collect and Use Your Information
We process your personal information only for purposes that a reasonable person would consider appropriate under the circumstances. The main purposes are as follows.
Account registration and management: To create and maintain your player account, verify your identity, process your deposits and withdrawals, and provide you with access to our games and services.
Regulatory compliance and AML/KYC obligations: We are legally required to verify the identity of all players before allowing real-money play and to monitor transactions for signs of money laundering, fraud, and terrorist financing. This is not optional – it is a condition of our operating licence and a requirement under federal law. Records related to these checks must be retained for a minimum of five years under FINTRAC regulations.
Customer support: To respond to your questions, complaints, and requests through email, phone, or live chat, and to keep records of those interactions for quality and audit purposes.
Responsible gambling: To monitor gameplay patterns that may indicate problem gambling behaviour, and to give effect to any self-exclusion, deposit limit, loss limit, or session limit requests you submit. We take our responsible gambling obligations seriously and may contact you proactively if our systems flag patterns of concern.
Marketing and promotional communications: Where you have given us your express consent, we may send you emails or other electronic messages about promotions, bonuses, new games, and platform updates. In accordance with CASL, every commercial electronic message we send includes our identifying information and a clear, easy-to-use unsubscribe mechanism. You can withdraw your consent to receive marketing communications at any time by clicking “unsubscribe” in any email we send, or by contacting us at support@quickwin-casino-canada.com. Opting out of marketing will not affect the operational messages we send you regarding your account.
Platform improvement and analytics: To understand how players use our website, identify technical issues, optimise game performance, and improve the overall user experience. This may involve aggregated or de-identified data that cannot reasonably be used to identify you personally.
Security and fraud prevention: To detect, prevent, and investigate unauthorised access, cheating, bonus abuse, fraudulent transactions, and other activities that violate our Terms and Conditions or applicable law.
Legal proceedings and dispute resolution: To establish, exercise, or defend legal claims if a dispute arises between you and QuickWin Casino.
4. Legal Basis and Consent
Under PIPEDA and the provincial privacy laws that apply to Canadian residents, we collect and use personal information with your knowledge and consent, except where the law permits or requires us to do so without consent. Consent may be express (where you actively agree, for example by ticking a box or completing our registration form) or implied (where your conduct makes consent reasonably apparent, such as providing your payment details to complete a transaction).
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice to us. Withdrawing consent may mean we can no longer provide you with certain services or maintain your account, and we will inform you of the consequences before you make your decision.
We do not use your personal information for purposes that differ from those identified at the time of collection without first obtaining your consent, unless a legal exception applies.
5. How We Share Your Information
QuickWin Casino does not sell your personal information to third parties. We may share it with the following categories of recipients, only to the extent necessary.
Service providers and technology partners: We work with trusted third parties who help us deliver our platform, including payment processors, identity verification providers, cloud hosting providers, analytics services, and customer support software vendors. All such partners are bound by data processing agreements that require them to protect your information in a manner consistent with this policy and applicable Canadian law. We only provide them with the minimum information needed to fulfil their specific function.
Game providers: Our platform hosts games from providers including Play’n Go, Evolution, Playtech Live, PG Soft, BGaming, Evoplay, Ezugi, Spribe, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, and others. When you play their games, limited data – such as session identifiers and game results – may be processed by those providers’ systems in order to run the games correctly.
Regulatory and law enforcement authorities: We are legally required to share information with FINTRAC, law enforcement agencies, and other governmental bodies in certain circumstances, including where we have grounds to suspect money laundering, fraud, or other criminal activity. We may also disclose information in response to a valid court order, subpoena, or other lawful legal process.
Responsible gambling bodies and self-exclusion registries: If you request self-exclusion or if required by our licensing conditions, we may share relevant information with responsible gambling organisations or national self-exclusion schemes to give effect to your request.
Business transfers: In the event that QuickWin Casino undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal information may be transferred to the successor entity. We will notify you of any such change and the new privacy terms that will apply.
We do not transfer your personal information outside of Canada without ensuring that adequate protection is in place. Where transfers to third countries occur – for example, to service providers operating in the European Union or elsewhere – we rely on appropriate safeguards such as contractual clauses or the adequacy of the recipient country’s privacy laws.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to function properly and to improve your experience. Cookies are small text files placed on your device when you visit a website. They help us remember your preferences, keep you logged in, and understand how you navigate our platform.
We use the following categories of cookies:
Strictly necessary cookies – Required for core website functions such as account login, session management, and payment processing. These cannot be disabled.
Performance and analytics cookies – Collect information about how visitors use our site, which pages are visited most often, and whether any error messages appear. This data is used in aggregate form and helps us improve the platform.
Functional cookies – Remember your preferences, such as your chosen language or display settings.
Marketing and targeting cookies – Used to deliver relevant content and promotional messages. These are only placed with your consent.
You can control and manage cookies through the cookie settings banner on our website or through your browser. Most browsers allow you to refuse new cookies, delete existing ones, and be notified when a new cookie is being set. Note that disabling certain cookies may affect the functionality of our website.
For full details, please see our Cookie Policy available at https://quickwin-casino-canada.com/.
7. Data Retention
We keep your personal information for as long as it is necessary to fulfil the purposes described in this policy, or as required by law. In practice:
Account information is retained for the duration of your registration with us and for a minimum of five years following account closure, in compliance with FINTRAC record-keeping rules.
Transaction records are retained for a minimum of five years from the date of the transaction, as required under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act.
Identity verification documents are retained for the period required by our regulatory obligations, typically five years from the end of the business relationship.
Customer support records and correspondence are generally retained for three years, unless retention for a longer period is necessary due to an ongoing dispute or legal obligation.
Marketing consent records are retained for the duration of your consent and for a reasonable period afterwards in case of any dispute regarding that consent.
When information is no longer needed, we securely destroy or anonymise it in accordance with our internal data retention and disposal procedures.
8. How We Protect Your Information
QuickWin Casino uses a range of technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These include:
Transport Layer Security (TLS) encryption for all data transmitted between your device and our servers. Access controls and authentication requirements for all staff and system users who handle personal data. Regular security assessments, vulnerability testing, and penetration testing of our platform. Staff training on data protection obligations and security best practices. Procedures for detecting, reporting, and responding to personal data breaches, including notification to the Office of the Privacy Commissioner of Canada (OPC) and affected individuals as required under PIPEDA’s mandatory breach reporting rules.
Despite these measures, no system connected to the internet can be guaranteed to be completely secure. If you believe that the security of your account has been compromised, please contact us immediately at support@quickwin-casino-canada.com or call +1 (604) 555-9217.
9. Your Privacy Rights as a Canadian Resident
Under PIPEDA and applicable provincial privacy legislation, you have the following rights regarding your personal information held by QuickWin Casino.
Right of access: You have the right to request access to the personal information we hold about you and to receive an explanation of how it has been used and to whom it has been disclosed. We will respond to access requests within 30 days, or notify you if we require an extension.
Right to correction: If the information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct it. We will make reasonable efforts to keep your information accurate and up-to-date, and we ask that you notify us promptly of any changes to your personal details.
Right to withdraw consent: As described above, you may withdraw consent to non-essential uses of your personal information at any time, subject to legal and contractual limitations.
Right to complain: If you believe we have not handled your personal information in accordance with PIPEDA or applicable provincial law, you have the right to complain to the Office of the Privacy Commissioner of Canada at 30 Victoria Street, Gatineau, Quebec, K1A 1H3, or by visiting www.priv.gc.ca. Residents of British Columbia may also contact the Office of the Information and Privacy Commissioner for BC. Alberta residents may contact the Office of the Information and Privacy Commissioner of Alberta. Quebec residents may contact the Commission d’accès à l’information du Québec.
Quebec-specific rights under Law 25: Residents of Quebec have the additional right to data portability – to receive personal information you have provided to us in a structured, commonly used technological format, and to have it transmitted to a third party of your choice where technically feasible. Quebec residents also have the right to request that we cease disseminating their personal information and, in some circumstances, to request de-indexing of hyperlinks containing their personal information.
To exercise any of these rights, please contact our privacy team using the details in Section 11 below. We may require you to verify your identity before processing your request.
10. Minors
QuickWin Casino is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of 19 (or the applicable age of majority in your province or territory). Age verification is a mandatory step in our registration process, and we reserve the right to request additional documentation to confirm a player’s age at any time.
If we discover that we have inadvertently collected personal information from a minor, we will delete it promptly and close the associated account. If you have reason to believe that a minor has registered an account with us, please contact us immediately.
11. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or our handling of your personal information, please contact our privacy team:
Email: support@quickwin-casino-canada.com Phone: +1 (604) 555-9217 Post: QuickWin Casino, 850 West Georgia Street, Suite 1200, Vancouver, BC, V6C 3K4, Canada
We aim to respond to all privacy-related enquiries within 10 business days. Complex access requests may take up to 30 days, in which case we will acknowledge receipt and keep you informed of our progress.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will post the revised policy on this page and, where the changes are significant, notify you by email or by a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we protect your information.
Your continued use of QuickWin Casino following the posting of any changes constitutes your acceptance of the revised policy.